The most important thing to know in business is one word "retention." Customer retention to be exact. No customers= no revenue & no revenue = no business. Pretty simple equation, anyone can figure out. Think of customer retention as guaranteed income, and by retaining those customers, the company can go to any bank and say, "Hey,we have this many contracts/customers, we can guarantee this amount of income, please give us money."
What most people fail to realize, is their importance in the business process. You are the driving force that allows a business to succeed or fail. You are the tools that businesses need to acquire and maintain the best service that they can provide. How you may ask? Well it is simple; your opinions matter. If there is service or a product that met or exceeded your expectations; informing the company of such satisfaction, will better able the company to try and replicate that service/product. But if the service/product was less than satisfactory or sub-standard, again, inform the company of your displeasure and what is the driving force behind the dis-satisfaction. This information is invaluable. Companies can use this information to increase service or decrease service; fire incompetent employees; promote undervalued employees; and focus their time,energy and money into becoming the best company for you, the consumer. It truly is the best gauge as to how well a business is doing.
You may ask how this is a daily happy for me, well I will tell you. I am a person who loves to compliment and complain. I have no problem telling someone when the service was exceptional, or terrible. I also have no problem contacting companies to either compliment or complain about their products. The results of my labour of love: I get a lot of free stuff. Today for example, I received two coupons in the mail for some frozen products that George and I love. One coupon is for free product and the other is $1.00 off. It is about $8.00 in total. Through my course of keeping companies in check, I have received free cases of beer with coupons for more beer; free Nestle Ice Cream Cones; $30.00 of coupons for Crayola products; 20 free bottles of the Vita-Water plus coupons; $21.00 cheque because the deodorant leaked onto my dresser; $10 for chocolate bars; Free coupons for Pilsbury products; numerous times I have received free products from Sobey's because of scanning errors; and don't even ask how many hundreds of dollars I have saved on phone service (I am sure there are notes about me lol); free meals at restaurants...and so on. I love free. Free makes me happy, and make me feel appreciated.
The daily happy is about free stuff, 'cause that is kind of cool, but it also about standing up for what is right and doing something about it. Too many people say nothing and allow for sub-standard practices to continue. I know my worth, and that is all the ammunition I need. I don't go into places expecting horrible things; I go into places and expect to be treated with kindness and human decency. That's it. You shouldn't expect anything less either. You matter.
So, if someone does something great, or their mannerism is note-worthy, make sure you let the person or persons who have the power(manager/assistant manager) know so that their efforts don't get lost. If someone is terrible, again let someone know. Retraining could be needed, or a healthy letting go.
Speak up. Be heard. You matter. Your money votes every time you spend it.
This turned out a little longer than intended, but it was necessary to empty my head.
Be Present. Be Mindful. Be Happy. You Matter.
Happy Does It! ;o)